Help & Service Desk Dashboards

Organize, Monitor and Control the Help and Service Desk the Way You Want

Display your help and service desk processes to administer the work and manage by exception by having data-driven conversations. Remove the manual guesswork to streamline the delivery and management of tickets on any monitor or device.

Help & Service Dashboards

Track tickets more effectively, know how long they are aging and get the status. Establish clear metrics to get a reasonable picture of what is happening so you can manage by exception.

  • What’s in the queue?
  • Are we in danger of inadvertently missing the mark?
  • Are there potential problems arising with this customer account?