Last week, we discussed how the lack of focus on the metrics that gauge your business can kill productivity.
Check out our Dashboard of the Month, from Charlie Usherwood at Usherwood Office Technology
Connecting all aspects of your business is a tall order. Each business unit represents a different set of data, different processes and workflows, and different key performance indicators.
As a service provider, we’ve all implemented solutions to automate and connect all aspects of our business and to ensure we are able to deliver the highest level of customer service at the lowest possible cost. These tools are game changing for service providers and ultimately allows us to do more with less.
This week, we're focusing on the important gadget: Tickets Past Due This gadget shows all tickets in which a scheduled resource is assigned to a ticket, but missing a start or end date. It also shows tickets which are missing…
Dashboards are increasingly becoming a tool for tactical and operational levels within the organization.