HOLLYWOOD, FL, November 11, 2015 – ConnectSMART, a leading business intelligence platform, today released ConnectSMART SP, a self-service platform designed to help Managed Services Providers (MSP) and IT Service Providers (ITSP) create stunning KPI dashboards and reports of business performance metrics…
Dan Martin will be speaking at ITEX 2015 on Thursday, March 12th at 12:50 PM. The conference is being held at the Broward County Convention Center in Fort Lauderdale, Florida.
So much has changed since ConnectSMART was first introduced back in 2007. What began as a simple toolset, based in PowerShell for techies, evolved over time to extract key metrics out of systems and pull them into visual gadgets and charts. In 2014 alone, we had two major releases: version 3.10, the last major build of our 3rd generation product, and of course ConnectSMART 4.0, which we launched in November at IT Nation.
At ConnectSMART, we have a lot to be thankful for. We’ve had an outstanding year, one filled with innovation and growth. We’ve launched a powerful upgrade of the software, and developed new product features and services like the Data Warehousing and Centralized Dashboards – just to name a few.
This year, ConnectSMART has many exciting things happening at IT Nation.Stop by Booth #115, see our new solution and enter to win a Vegas package for two!
Straying off the path of KPI’s and Metrics, this month we’re featuring a gadget that focuses on the personal touch.
Mirza’s Dashboard bundles some of ConnectSMART’s go-to gadgets:
In an MSP business, timely, accurate data is king. It can be the difference between profitable relationships and lost customers. Luckily, there are technologies available to connect all aspects of our business and allow us to do more with less by presenting more data than we could have possibly imagined.
Check out our Dashboard of the Month, from Burton Dreyer at ATA Technologies!
By Dan Martin, Vice President – ConnectSMART
Several years ago I was awakened at 3am by a very irate customer calling my cell phone from the Middle East. We had trained all of our customers to reply to emails sent from our support system to request additional information or update their tickets. He was angry because he had replied 10-15 times over the course of the previous day without a single response!
What are the top-performing MSPs doing differently that sets them apart from the rest? The secret lies in shifting strategies and technologies that drive business results.
