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Big Announcements from ConnectSMART – A Letter from Dan Martin

  • January 15, 2015

Dan Martin

Wow – 2014 was such an amazing year!

So much has changed since ConnectSMART was first introduced back in 2007. What began as a simple toolset, based in PowerShell for techies, evolved over time to extract key metrics out of systems and pull them into visual gadgets and charts. In 2014 alone, we had two major releases: version 3.10, the last major build of our 3rd generation product, and of course ConnectSMART 4.0, which we launched in November at IT Nation.

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This Thanksgiving, We’re Thankful for our Clients

  • November 22, 2014

At ConnectSMART, we have a lot to be thankful for. We’ve had an outstanding year, one filled with innovation and growth. We’ve launched a powerful upgrade of the software, and developed new product features and services like the Data Warehousing and Centralized Dashboards – just to name a few.

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Visit us at IT Nation 2014!

  • October 28, 2014

This year, ConnectSMART has many exciting things happening at IT Nation.Stop by Booth #115, see our new solution and enter to win a Vegas package for two!

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Gadget Talk: The Welcome Gadget

  • August 22, 2014

Add that personal touch to on-site client meetings

Straying off the path of KPI’s and Metrics, this month we’re featuring a gadget that focuses on the personal touch.

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Gadget Talk – Dan Martin | April 2014

  • April 9, 2014

By Dan Martin, Vice President – ConnectSMART

Several years ago I was awakened at 3am by a very irate customer calling my cell phone from the Middle East. We had trained all of our customers to reply to emails sent from our support system to request additional information or update their tickets.  He was angry because he had replied 10-15 times over the course of the previous day without a single response! 

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