IT Service Provider Fail 2 – Can’t easily access critical data
Service Provider data is always spread across multiple key systems that each has their own way of presenting data and reporting. Each platform requires a different login as well, meaning you need to log into 2-3 different applications to find 1 or 2 pieces of critical data. That not only leads to significant white noise and over alerting or ticketing, you miss key connections and trends that could mean the difference for your business or your customers.
Tune in next week to learn how to avoid this fail.
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