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IT Service Provider Fail 3 – Can’t gauge my business in real-time

As a service provider, happy customers are core to business success.Response time, resolution time, customer satisfaction, churn, are just some of the things that represent the heartbeat of your business. Unresolved or out of compliant tickets will lead to blown SLA’s and decreased customer satisfaction. Lack of exposure to this information can lead to things like lack of billing, which leaves revenue on the table. You need real-time access to the actual status of your business right now, not data from a report showing what happened a week ago.

Tune in next week to learn how to avoid this fail.

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