IT Service Provider Fail 3 – What to do about it?
Last week, we discussed the impact of not being able to gauge your business in real time. How do you make sure your business is not at risk?
To avoid this fail, you must have a centralized dashboard based on real-time data across all of your data sources that show you what is happening in any area of your business right now. Customer satisfaction ratings are then in front of every appropriate person all the time. If there is a change that poses a threat, the right people see it right away and can immediately take action. You should never be surprised by a blown SLA. In fact, everyone who matters should visibly see it before it becomes critical. You also need access to actual status and time so you are able to invoice properly and not jeopardize cash flow.