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IT Service Provider Fail 5 – Employee workflow is disconnected from the rest of the company

There is no I in team, but the lack of processing mapping between native PSA and RMM applications can create individual islands of responsibility that are disconnected from corporate strategy. These islands are great hiding spots, but can also leave employees feeling disconnected from the overall mission.  Without connected visibility, your business and customers suffer as critical items fall through the cracks and issues go unnoticed. Additionally, it is increasingly difficult to create and track incentive plans that align employees with business success everyday without a centralized platform that aligns everyone to your critical success factors.

Tune in next week to learn how to avoid this fail.

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