Surveys Needing Follow-up
This is a custom gadget we developed to capture any survey responses meeting the following criteria:
- Less than a perfect score
- Customer included a comment
- Customer selected the option requesting feedback
To clear this gadget, our account management team must complete a “follow-up survey” for the offending ticket. Once the ticket has a corresponding follow-up survey completed, it no longer appears in the “Surveys Needing Follow-ups” gadget.