Idle Tickets by Status: Be Aware of Updates That Need to be Made
Idle Tickets by Status: What IT Does
You can use this gadget to get a handle on open tickets that have no updates and time entries for the time you have it set. This allows you to constantly be aware that updates still need to be done instead of forgetting about them because you don’t notice it. By following a drilldown you receive a sortable grid of these tickets to select in ConnectWise.