We implemented ConnectSMART in September 2008 and deployed it to our staff in the first week of October. After learning how to use the Tickets Not Assigned gadget David increased his billable time by approximately 5.5 hours per week. The net result was approximately $605.00 per week. That is a $29,645 increase in profitability for David’s position for 2009.
What are the top-performing MSPs doing differently that sets them apart from the rest? The secret lies in shifting strategies and technologies that drive business results.