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Before we started using ConnectSMART, we had over 200 ticket in the queue and we were literally losing customers because tickets were falling through the cracks. The biggest issue with ConnectWise for us, was the fact that it didn’t flag tickets that were idle. After setting up our dashboard, the main board now stays under 50 tickets. This is one of the best investments we have made for the company and has had the largest ROI since we have not lost any customer over the last year.

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