In our minds, it doesn’t matter if we think the issue is urgent; if the client marks it as urgent, then we need to make them feel that we are treating it as an emergency. These gadgets help us all realize that something needs to be addressed quickly for them. ConnectSMART has provided better customer service and has also increased communication between the helpdesk and the Client Service Managers.
What are the top-performing MSPs doing differently that sets them apart from the rest? The secret lies in shifting strategies and technologies that drive business results.