Every one of our clients has an SLA agreement which we thought we were meeting. After getting ConnectSMART, immediately we found that we had some holes. Now we can see right now what our utilization is, our closure rate, our mean time to response. It’s an incredible view right up front that you can’t ignore…it’s an alarm going off. ConnectSMART has increased our customer satisfaction and absolutely reduced our cost.
What are the top-performing MSPs doing differently that sets them apart from the rest? The secret lies in shifting strategies and technologies that drive business results.