Customer Satisfaction Score: See Your Grade at a Glance

Customer Satisfaction Score:  What IT Does

You can use this gadget to get a current view of how your customers are rating your service within ConnectWise. That way you can measure the service and support your employees are giving and improve them over time.

 

Platform

• ConnectWise On-premise

 

Visualize IT

This gadget is a digital gauge panel that averages all the survey scores of the maximum score the company sets (for example the top score can be 10, then the variance is. 100-10= 90) The gadget takes these points and turns them into an average letter grade that represents the customer satisfaction of the period of time the gadget is set.

 

Customize IT

Adjust this gadget to your preference by setting the parameters of the “Customer Satisfaction Score”:

 

Customization examples:

 

Related to IT

• Average Resolution Time
• Average Time To Response
• Customer Satisfaction Trend
• Tickets Missing Data

 

Bundle IT

This gadget can be bundled in a dashboard to acquire a key view of the metrics that influence the customer satisfaction and to be able to improve these metrics when one or more is affecting the customer satisfaction in a negative way.

 

Customer Satisfaction Score: Get IT

Select this gadget in the “Team Productivity” pack with ConnectSMART Silver or choose ConnectSMART Gold and get them all!