This week we are focusing on the Customer Satisfaction Score gadget for ConnectWise On-premise.
Customer Satisfaction Score: What IT Does
You can use this gadget to get a visual glance of how your customer satisfaction score is taken from customer surveys from the past month. The gadget can show the customer satisfaction for a specific board or location but also all boards and locations.
This gadget is a digital gauge panel that shows you how satisfied your customers are based on the points from customer surveys held of the boards you enter in the parameter. The variance should be set between a hundred points and the top score. The customer satisfaction score can be refreshed from 5 seconds and onwards.
Adjust this gadget to your liking by setting the parameters of “Customer Satisfaction Score”:
Related to IT:
This gadget can be bundled in a dashboard to acquire a view not only based on points from customer surveys, but also see if the customer satisfaction changes in response to the customers’ response time, average resolution time, active agreements and the number of tickets that are past due.
What do you bundle your “Customer Satisfaction Score” gadget with?
Customer Satisfaction Score: How to Get IT
Select this gadget in the “Team productivity” pack with ConnectSMART Silver or choose ConnectSMART Gold and get them all!