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Hours by Tech: Follow your tech hours, over time

Hi everyone! For this week’s Gauges & Gadgets, today we’ll be focusing on “Hours by Tech”! See our gadget from last week.

Platform: ConnectWise On-premise.

Hours by Tech
This gadget is a graphic bar chart that shows you the hours worked by tech for a given period of time. The gadget uses the time entries and utilization data to calculate the data in the chart.

Double click on a bar in the graphic chart to do a drilldown and see a sortable grid of the time entries. By clicking on the ticket number you will be directed to the time entry within ConnectWise.

Adjust this gadget to your preferences by setting the parameters of the “Hours by Tech”:

 Parameter:  Example:
 Teams  ‘connectsmart – sales’ or ‘connectsmart – administration’ etc.
 Exclude teams above  (checked) Does not calculate the teams mentioned in the field above.
 Exclude teams above  (unchecked) Calculates all the teams there are in the field above.
 Locations  New York, Hollywood  etc.
 Exclude locations above  (checked) Does not calculate the locations mentioned in the field above.
 Exclude locations above  (unchecked) Calculates all locations there are in the field above.
 Number of time units  You can set a time period of 6 months prior (is -6)
 Time units  Year, month, week or day.
 Is to Date  (checked) Looks back the specified amount of time (ex. -3 months: April 16th– June 16th) from today’s date.
 Is to Date  (unchecked) Looks back the specified amount of time (ex. -3 months: April 1st– June 1st) from the beginning of time unit (month, week, etc.)


What can I do with it?
You can use this gadget to get an easy and visual image of how productive your employees or teams are over a period of time without calculating all the time entries yourself versus the billable hours.
The management can use this gadget to see if the employees are meeting the goals in terms of minimum hours to work.

Select this gadget in the “Essentials” or “Team Productivity” pack with ConnectSMART Silver  or choose ConnectSMART Gold and get them all!

Related gadgets
Examples are: “Tickets Resolved by Tech“, “Billable Utilization“, “SLA Average Hours by Tech“ and the “Utilization Over Under“ gadget.

This gadget can be bundled in a dashboard to acquire a detailed path of the productivity in hours, how many hours are billable and the productivity of average SLA hours by tech. To conclude you can see how many tickets the techs have resolved in their hours and if they have met their minimum goal for billable utilization.

What do you bundle your “Hours By Tech” gadget with?

Next week we’ll be inspecting the “Open Tickets Age” gadget which will show you the number of open tickets that have reached a certain time period since the “Begin” or “End” time of a ticket. So make sure you tune in!

Until next week! GO- GO Gadget Helicopter!


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