My Idle Tickets Gagdet: See Tickets That Need Attention

My Idle Tickets: What IT Does

You can use this gadget to stay informed of the tickets that need to be updated while you would forget about those in the past. Now you have that insight and you can easily click through to the specific tickets to update them.

 

Platform

ConnectWise On-premise

 

Visualize IT

This gadget lets you see the open tickets in a digital gauge panel that have not seen a status update or time entry yet within the fixed time of the gadget categorized by status.

 

Customize IT

Adjust this gadget to your liking by setting the parameters of the “My Idle Tickets”:

 

Related to IT

• My Tickets
• My Tickets By Last Update
• Idle Tickets By Status And Board
• Open Tickets Age

 

Bundle IT

These gadgets together in a dashboard show you the ratio of idle tickets versus tickets by last update to get the confirmation when the idly ticket has been updated. Furthermore this enables you to see upfront when a ticket is really getting too old and becomes an idle ticket. So that is a tool to prevent letting open tickets get dust on them.

What do you bundle your “My Idle Tickets” gadget with?

 

My Idle Tickets: Get IT!

Select this gadget in the “Personal Productivity” pack with ConnectSMART Silver or choose ConnectSMART Gold and get them all!