My Tickets by Status: A Quick View of Tickets by Status
My Tickets: What IT Does
Use this gadget to help prioritize open tickets, based on their status and see which ones should be done first because they are more critical or because there are more tickets. By double clicking in the drilldown it also makes it a lot easier for the user to go to a specific list for these tickets and that saves you a lot of time searching!
This gadget is a bar chart that shows you the number of open tickets for the current user with the tickets spread by status.
Drill Into IT
Double click to see a sortable grid of the tickets and their accompanying data. By clicking on them it will link you to that ticket to the location in ConnectWise.
Adjust this gadget to your liking by setting the parameters of the “My tickets”:
Related to IT
Select this gadget in the “Personal Productivity” pack with ConnectSMART Silver or choose ConnectSMART Gold and get them all!