Weekly gadget: Average Resolution Time!
Hi everyone! This week Inspector Gadget we’ll be focusing on the GO-GO Gadget….”Average Resolution Time”! See our gadget from last week.
Platform: ConnetWise On-premise.
Average Resolution Time
This gadget allows you to see how long it takes to resolve an issue from the moment it becomes visible to the service department. The gadget can be set reactive and proactive for the service department to solve problems faster.
Adjust this gadget to your preferences by setting the parameters of the “Average Resolution Time:
What can I do with it?
You can use this gadget to see how fast you’re employees are solving service tickets from the time of creation until resolution. The service department will take a proactive perspective where your company meets the agreed resolution goal. Drilling down on this gadget will bring up a sortable grid of tickets for a detailed view of where each ticket ranks in terms of resolution.
Select this gadget in the “Service 1” pack with ConnectSMART Silver or choose ConnectSMART Gold and get them all!
Examples are “Tickets Past Due”, “Average Response Time”, “Average Minutes To Resplan”, “Tickets Resolved Yesterday”, “Most Neglected Ticket”, “Priority 1 Tickets”, “Open Tickets Count” and “Tickets Not Responded”.
This gadget can be bundled with many others to acquire a single pane of glass of a dashboard to view the most important key indicators that affect the average hours to resolution in real- time.
They also show you the whole process of service delivery to incoming tickets.
What do you bundle your “Average Resolution Time” gadget with?
Next week we’ll be inspecting the “My Activities Due Today” gadget which will be exploring the activities per day to increase productivity. So make sure you tune in!
Until next week! GO-GO Gadget Rocket Booster!